There will also be sessions by noted industry figures, Javier Delgado Muerza of Google Travel on “Internet & the Digital Era” and by Jordi Schoenenberger of Deloitte on the outlook of the European travel industry. Concurrent session speakers from a half-dozen countries will cover a variety of other subjects. The event promises to offer un-matched business and educational tools to help vacation rental managers deliver superior guest and homeowner experienceA committee of industry leaders from around the globe selected her because of her expertise in the vacation rentals industry. Susan, who has been in the tourism, hospitality, and the holiday rental industry for 25 years, will present a session entitled, “Dealing with Complaints in the Age of Internet Reviews”. This session will focus on the practical issues involved in both avoiding, and responding to, complaints.
To learn more or to register for the 2012 Holiday Rental Professionals Seminar, visit www.vrma.com.
About Susan Doull
ABOUT Commendable Rentals : Created in 2005 to market internationally, privately-owned attractive properties in Italy, Commendable Rentals’ has grown consistently ever since. That growth has been almost entirely due to word-of-mouth recommendations from satisfied owners and from happy travellers. In 2010, the company began to include a limited number of boutique hotels and lodges which it considers complimentary to its rental properties. Today, Commendable Rentals markets some 50 properties in Italy, France, Austria, Germany, Switzerland, Spain, the USA and South Africa, all of which have been visited. Commendable Rentals only deals with properties of character in both major cities and rural areas, provides a up to date marketing effort for the owners of the properties, and seeks to develop long term relationships with the renters of the properties.
ABOUT VRMA: Founded in 1985, the Vacation Rental Managers Association (VRMA) is an international, professional trade association of the vacation rental property management and hospitality industries. Membership includes hundreds of professional holiday rental manager and supplier members representing tens of thousands of holiday rentals.
For more information on the conference visit www.vrma.com or contact Jill Curtis, Director of Membership in the U.S. by phone at +1 (317) 454-8315 or email firstname.lastname@example.org.